Frequently Asked Questions

Frequently Asked Questions on the fashion brand Casetta di marzapane Bijoux.

1. Do I need to create an account to buy something online?

No, you can place an order as a guest. However, if you plan to buy regularly from the CASETTA DI MARZAPANE BIJOUX eStore, saving your details after you’ve placed your order will mean a more efficient checkout process next time.
Having an account not only speeds up the order process, but will also enable you to view your order history; save your personal details, check your orders as well as create and view your wishlist.

2. Is it safe to order on CASETTA DI MARZAPANE BIJOUX eStore?

Yes, it is safe to order on www.casettadimarzapanebijoux.com because all transactions are protected by PayPal, including if you pay with a credit card.
You can choose your form of payment from the ones allowed by this website. No other forms of payment will be accepted.

Forms of payment allowed are credit card/PayPal, managed by the PayPal circuit.

You can pay with your credit card if you don’t have a PayPal account.

3. What is the returns policy for items sold on the eStore?

We offer FREE EASY RETURNS

The following is applicable only to orders placed via this website. Goods bought in one of our Casetta Di Marzapane Bijoux stores must be returned to store.

Once received, goods that are not of satisfactory quality, not as described or are simply unwanted may be returned for a full refund. Simply return the goods in their original condition within 14 days of receipt. Please include your dispatch note as proof of purchase.Customers are also entitled to cancel their order for a full refund as long as this is done within 14 working days of receipt of your goods.

This can be done by contacting our customer services team at customerservice@casettadimarzapanebijoux.com We are open 9:30am to 8:30pm CET time Monday to Friday and 10am to 7pm CET time Saturday.

Please allow up to 14 days for your refund to be processed from the day you return the goods to us. Goods purchased in currencies other than UK Pounds Sterling, Euros, US Dollars, Danish Kroner and Russian Rubles will be refunded in local currencies at your bank or card issuers exchange rates.

The return will be not accepted for customized items.

4. Is the CASETTA DI MARZAPANE BIJOUX eStore a genuine retailer?

Yes, the CASETTA DI MARZAPANE BIJOUX eStore is our official website which sells genuine CASETTA DI MARZAPANE BIJOUX jewellery directly to consumers.

5. Why does my jewelry look different from the image pictured on the eStore?

The jewelry may differ slightly from the photograph because it is made by hand, this is its unique beauty.

6. If I order something that is no longer in stock what will happen to my order?

During extremely busy periods it is possible to place an order for a product which may just have gone out of stock. In this case, the eSTORE reserves the right to cancel your order and you will be issued (x with) a refund for the amount paid.

We apologise for any inconvenience.

7.What are the delivery times?

Delivery Times

CASETTA DI MARZAPANE BIJOUX eStore ships quickly and securely worldwide.

Delivery times from the day of shipping are:

– Two days for Italy

– From four to six days for the Italian islands

– From six to eight days for Europe and the United States of America

– From eight to ten days for the rest of the world

8. How is my gift packaged?

All gifts arrive in a lovely CASETTA DI MARZAPANE BIJOUX box. Shopping bags are not included with online purchases. For shipping, fragile items are wrapped in bubble wrap and securely packed.

9. How do I get my customized jewelry?

You can have your jewelry completely personalized, filled with our magic. Please contact us using the following form. (Click here).

10. What are the phone hours?

11. How can I obtain a LOOKBOOK of CASETTA DI MARZAPANE BIJOUX merchandise?

The LOOKBOOK can be downloaded (in PDF version) from this site by visiting “Lookbook“.